Setting up LIFX cloud control
For use with renaming, grouping, schedules, Google Assistant (Google Home), Amazon Alexa (Echo) and other 3rd party integrations.

If you haven't onboarded your lights to your Wi-Fi network yet go here:
Connect your lights to the cloud

Many services are managed over the cloud which requires being connected to the cloud before they will work.

Note: If your lights show under your Wi-Fi network name within the LIFX app, they have not yet been claimed.

You can check the status of a light by tapping on it's name then then tap the settings gear.
How to Claim a light to your cloud account

1. Tap the name of the light in the app, to access the control screen for this light.
2. Tap the BELL in the upper right corner of the control screen.

Click "Claim Light" then click GEAR icon

You'll now see your the status of Cloud as Connected
You can now rename the light and add it to a group.

Repeat this step for all your lights

Having some trouble connecting to the cloud?

If your bulb was previously connected to the cloud and now shows "disconnected" turn the light off/on one time and wait 30 seconds to see if it reconnects.

You'll be able to tell this as the Location and Group will be selected

You're still disconnected, please try the following

1. Click the name of the light
2. Click the GEAR icon
3. Find DELETE LIGHT click it
4. Go back to the dashboard
5. Find the light under your Wi-Fi network name
6. Click the name of the light
7. Click the BELL icon then "CLAIM LIGHT"
8. Click the GEAR and check status

Ticket Details

We don't want you to be stuck. Please provide as much information as possible so we can get you up and running.
Name *

Phone Number *

A good number to reach you on if needed
Model of Phone *

e.g. iPhone 6, iPhone X, Samsung S6, Samsung S7 etc.
Model of Router *

Number of lights experiencing these issues: *

Names of lights with issues

Names of the lights having trouble if previous connected to cloud
Total number of LIFX lights you own: *

Tell us what you've tried and what's going on: *

Please be as descriptive as possible as it helps us better understand your situation.
We're glad we could get you set up!
Thanks for being a LIFX Customer!
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