Connectivity Support
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Please select the device you are using: *


 
Keeping Lights connected

The follow is a step by step guide to connectivity troubleshooting on your device
*Most connectivity issues are related to Wi-Fi network congestion and setup.
 
Starting Fresh

Let's start with a fresh network connection.

Reset your Router
1. Unplug the power from the back of your router
2. Wait 30 seconds
3. Plug it back in
4. Wait a couple minutes for your network to restart.
5. Power cycle your LIFX



 
Network Channels *

Network configuration settings for 2.4Ghz.

Selecting a Channel
1. Check that you are on a channel between 1 - 11. Channels (12, 13, 14) are not supported.
2. Set channel bandwidth to 20Mhz only. 40Mhz channel width is not recommended for LIFX connections.

These settings may be set to "Auto" by default on your router. Adjusting your router configuration with the above recommended settings should improve connectivity.

 
Network interference *

Placement in your House
1. Ensure there is not metal around your router
2. Ensure there is not metal around your light

Metal, and other interference, i.e. Microwaves, can hinder the signal and create bad connections.
3. Ensure you have adequate Wi-Fi coverage where the lights are installed.

 
Too many devices on the network *

Number of Connected Devices
1. A lot of concurrent connections can cause bulbs to drop off the network and become unreachable.
2. Check with your router manufacturer on how many devices your network can support on each wireless band.

Some networks only support as few as 16 devices. Phones, computers, streaming TVs, and products like LIFX, mean that can add up very quickly, depending on how many devices you have.

 
Wi-Fi Extenders *

Wi-Fi Extenders can cause problems while controlling your lights

instead

We recommend using a whole home Wi-Fi system

We have tested and recommend:
1. eero - eero.com
2. NETGEAR Orbi - netgear.com/orbi
3. Google Wi-Fi - madeby.google.com/wifi


 
Did this fix your issue? *


 
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Ticket Details

We need to take a closer look, please provide as much detail as possible.
 
Name *

 
Model of phone *

e.g. iPhone 5s, iPhone 6, iPhone 7, Samsung S6 etc.
 
Model of Router *

 
DHCP Lease Time

 
Current Wi-Fi Channel *

Channels 1-11 supported. Higher channels not supported.
 
Distance from router *

Walls and other items may cause decreased Wi-Fi reception.
 
Lights this ticket relates to: *

Please select all that are at issue.

 
Number of lights experiencing these issues: *

 
Total number of LIFX lights you own: *

 
Tell us what you've tried and what's going on: *

Please be as descriptive as possible as it helps us to better understand your situation.
Thanks for sharing!
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