General Express Support
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What can we help you with? *


 
Order Change

For all order changes: https://lifx.typeform.com/to/G3lXgz

 
Returns/Exchanges/Refunds

Please fill out the following information so we can process your request:
 
 
Tracking Information *

All tracking information can be found on our website at track.lifx.com

If you still need assistance - https://lifx.typeform.com/to/G3lXgz

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Common General Questions


 
What light/fitting do I need? *

Light Type by country

LIFX makes 3 lighting form factors:

A19, BR30, Strips

With the exception of the BR30 which is US only, we make fittings in E26, E27, and B22 to fit most sockets across the globe.

Your socket will depend on your geographic location:

North America and Japan - E26
Europe, Asia, Australia - E27 and B22

The "E" stands for Edison or screw in light. (left below)
The "B" stands for Bayonet and has 2 prongs on either side at the base. (right below)

 
Apple HomeKit *

For a step-by-step guide to getting started with Apple HomeKit: https://lifx.typeform.com/to/XHBT5p

Will software authentication be an option for adding HomeKit to older products?

Unfortunately, our older generations will not be able to support software authentication for Apple HomeKit.

After looking into all options, there was not a clear path towards implementation with the existing hardware.

 
Google Home (Google Assistant) *

LIFX is compatible with the Google Assistant via Google Home, Pixel and other eligible Android Devices.

To get started: https://lifx.typeform.com/to/S9gYl2

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Amazon Echo *

Amazon Echo is currently available for use with all your LIFX lights.

To get started: https://lifx.typeform.com/to/S9gYl2

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Which lights are outdoor rated? *

The LIFX BR30 and LIFX + BR30 are outdoor rated.

The rest of the LIFX line is not suitable for direct weather exposure.

Meaning, not a good fit for places with excessive moisture or heat.

Acceptable places would be outside in lamps that are covered etc.

NOTE: Weather is unpredictable and using your lights in non recommended locations can void the warranty.

Did this answer your question?

 
Switch Options / Dimmer Switches *

LIFX lights must be kept in the "on" position at the light switch. They were designed for pole switches and some dimmers can cause problems.

If you're looking for an alternative button we suggest:

Logitech POP (http://www.logitech.com/en-us/product/pop-home-switch)

or

Flic by Shortcut Labs (https://flic.io/store)

Did this answer your question?

 
Product Specification Info *

Product specs can be found at www.LIFX.com under the product name - under the details section - click expand. To compare all our current lights go to www.lifx.com/pages/compare

 
What phone/tablet are you using? *


 
What are you having trouble with? (Android) *


 
What are you having trouble with? (iPhone) *


 
Connect your lights to Android *

We've set up step by step instructions here: https://lifx.typeform.com/to/hwvg0e

 
Cloud Control your lights on Android *

Note: If your lights show under your Wi-Fi network name within the LIFX app, they have not yet been claimed.

You can check the status of a light by click on it's name then the "edit" button and scroll down for cloud.

For step-by-step instructions: https://lifx.typeform.com/to/PaKvrg

Did this answer your question?

 
Connect your lights to iPhone *

We've set up step by step instructions here: https://lifx.typeform.com/to/hwvg0e


 
Cloud Control your lights on iPhone *

Note: If your lights show under your Wi-Fi network name within the LIFX app, they have not yet been claimed.

You can check the status of a light by click on it's name then the "edit" button and scroll down for cloud.

For step-by-step instructions: https://lifx.typeform.com/to/PaKvrg

Did this answer your question?

 
Controlling my lights on Android *

I have a question about...

 
Setting a schedule on Android *

NOTE: You must be cloud connected to create a schedule.
Step-by-step setup: https://lifx.typeform.com/to/PaKvrg

To create a schedule:
1. Open the LIFX app
2. Tap the + button in the upper right corner of the app
3. Choose a name
4. Choose a time
5. Choose any repeating days you want the schedule to occur
6. Choose the lights (or Scenes) you want to activate
7. Choose your power action: Turn on, Turn off, or Leave Unchanged
8. Choose Brightness and Color, if you select "Leave Unchanged", the schedule will choose the last known setting of the bulbs.
9. Save your Schedule

Enabling a schedule
All schedules will be enabled automatically by default, to toggle a schedule on or off, do so by tapping it on the main dashboard the same way you turn on and off a light.

Did this answer your question?

 
Creating a scene on Android *

NOTE: You must be cloud connected to create a scene.
Step-by-step setup: https://lifx.typeform.com/to/PaKvrg

To create a scene:
1. Set your lights to the desired color/brightness for the scene

This might be one color/brightness for all your lights, different colors for all your lights, or even some LIFX on, and some LIFX off

2. Tap the + button in the upper right corner of the app, and choose New Scene.
3. Name your scene
4. Choose the lights you want in the Scene

Choose your whole location, a group, many groups, or individual lights. Select individual light or lights from many groups.
 
NOTE: If you choose a light that is currently off, it will turn off when you activate the scene.

To delete a scene:
1. Tap the name of the scene
2. Scroll to the bottom
3. Tap delete

To edit a scene:
1. Tap the name of the scene
2. Tap to add or remove lights by ticking/unticking individual lights or groups
3. Click Save

Did this answer your question?

 
Creating a Group on Android *

NOTE: You must be cloud connected to create a group.
Step-by-step setup: https://lifx.typeform.com/to/PaKvrg

Android:
1. Tap the name of the light you want to change
2. In the control screen, tap the gear icon in the upper right
3. Tap the group name
4. Select another group, or create new group
5. Tap OK

Did this answer your question?

 
Changing the Color on Android *

To change the color of your LIFX lights:
1. Click on the name of your light
2. Press any place on the color wheel and hold and drag to select a degree between 1 - 360
3. To change saturation click on the circle at the top you'll have full color as you drag it closer to the middle pastels will be present
4. To dim the brightness, scroll the ball in the middle up and down

Did this answer your question?

 
Controlling my lights on iPhone *

I have a question about...

 
Setting a schedule on iPhone *

NOTE: You must be cloud connected to create a schedule.
Step-by-step setup: https://lifx.typeform.com/to/PaKvrg

To create a schedule:
1. Open the LIFX app
2. Tap the + button in the upper right corner of the app
3. Choose a name
4.Choose a time
5. Choose any repeating days you want the schedule to occur
6. Choose the bulbs (or Scenes) you want to activate
7. Choose your power action: Turn on, Turn off, or Leave Unchanged
8. Choose Brightness and Color, if you select "Leave Unchanged", the schedule will choose the last known setting of the bulbs.
9. Save your Schedule

Enabling a schedule
All schedules will be enabled automatically by default, to toggle a schedule on or off, do so by tapping it on the main dashboard the same way you turn on and off a light.

Did this answer your question?

 
Creating a Scene on iPhone *

NOTE: You must be cloud connected to create a group.
Step-by-step setup: https://lifx.typeform.com/to/PaKvrg

To create a scene:
1. Set your lights to the desired color/brightness for the scene

This might be one color/brightness for all your lights, different colors for all your lights, or even some LIFX on, and some LIFX off

2. Tap the + button in the upper right corner of the app, and choose New Scene.
3. Name your scene
4. Choose the lights you want in the Scene

Choose your whole location, a group, many groups, or individual lights. Select individual light or lights from many groups.
 
NOTE: If you choose a light that is currently off, it will turn off when you activate the scene.

To delete a scene:
1. Tap the name of the scene
2. Scroll to the bottom
3. Tap delete

To edit a scene:
1. Tap the name of the scene
2. Tap to add or remove lights by ticking/unticking individual lights or groups
3. Click Save

Did this answer your question?

 
Creating a Group on iPhone *

NOTE: You must be cloud connected to create a schedule.
Step-by-step setup: https://lifx.typeform.com/to/PaKvrg

iPhone
1. Tap the name of the bulb you want to move to a different group
2. In the control screen, tap Edit in the upper right of the screen
3. Tap the group name
4. Select another group, or create new group
5. Tap '6. Tap done.

Did this answer your question?

 
Changing the Color on iPhone *

To change the color of your LIFX lights:
1. Tap on the name of your light
2. Press any place on the color wheel and hold and drag to select a degree between 1 - 360
3. To change saturation click on the circle at the top you'll have full color as you drag it closer to the middle pastels will be present
4. To dim the brightness, scroll the ball in the middle up and down

Did this answer your question?

 
Keeping Lights connected on Android *

Most connectivity issues are related to Wi-Fi network congestion and setup.

Step-by-Step Guide: https://lifx.typeform.com/to/iQwkd8

Did this fix your problem?

 
Keeping Lights connected on iPhone *

Most connectivity issues are related to Wi-Fi network congestion and setup.

Step-by-Step Guide: https://lifx.typeform.com/to/iQwkd8

Did this fix your problem?

 
Integration via Android *

Please select the integration you are having trouble with

 
IFTTT (if this then that) on Android *

How to use IFTTT with LIFX:

1. Go to www.ifttt.com
2. Create an IFTTT account
3. Navigate to www.ifttt.com/lifx
4. Click on an Applet and turn it on

Or Create your own:

1. Go to www.ifttt.com
2. Log in to your IFTTT account
3. Click my Applets
4. Click "Create New"

Did this answer your question?

 
Nest Products on Android *

Which product do you have questions about?

 
Nest Protect on Android *

Sync your Nest Products:
1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Visual Alarms"
5. Toggle to "ON"
6. Pick your Nest Protect
7. Pick your Lights

Use your Nest Protect to:
Turn on and flash your LIFX lights red to warn you, then switch to full brightness to help you and your family exit safely.

Did this answer your question?

 
Nest Thermostat on Android *

The Nest Learning Thermostat can be used for Security, randomly turning lights on when you are "Away" and also to notify you during energy saving times as well as to Dim your lights to conserve energy while "Away".

Sync your Nest Products:
1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Light-Up Security"
5. Toggle to "ON"
6. Pick your Nest Thermostat
7. Pick your Lights

There are two other features with the Nest Learning Thermostat

1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Energy Savings"
5. Toggle to "ON"
6. Pick your Nest Thermostat
7. Pick your Lights

The above works for both "Dim Lights When Away" and "Energy Rush Hour"

Did this answer your question?

 
Nest Cam on Android *

The Nest Cam can be used for Security, turning lights on when motion is detected and also turning them off after activity is no longer present.

Sync your Nest Products:
1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Light-Up On Activity"
5. Toggle to "ON"
6. Pick your Nest Cam
7. Pick your Lights

The other feature can be found under, "Thoughtful Dimming"

1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Thoughtful Dimming"
5. Toggle to "ON"
6. Pick your Nest Cam
7. Pick your Lights

Did this answer your question?

 
Samsung SmartThings on Android *

To use SmartThings with your LIFX bulbs, you will need LIFX bulbs, a SmartThings hub, and an account for both your LIFX app, and one for your SmartThings app.

Steps to get Samsung SmartThings set up:

1. In the SmartThings mobile app, tap Marketplace
2. Under the Things view, tap Light Bulbs
3. Select your LIFX lights
4. Tap Connect Now
5. Log in to your LIFX account and authorize SmartThings to access your bulb(s)
6. Check the box next to your device(s), then tap Done
7. Tap Done again
8. Your light bulb has been added to SmartThings!

How to control connected LIFX bulbs
After connecting your LIFX bulbs, you can manually control them from the Things view of the SmartThings mobile app:
1. Tap My Home Tap Things
2. Select the device

You can also automate your LIFX bulbs with Smart Lights.

1. Tap Marketplace
2. Tap SmartApps
3. Tap SmartThings Recommends
4. Tap Smart Lights by SmartThings
5. Tap New Lighting Automation
6. Configure your lighting automations as desired

How to remove an LIFX bulb from SmartThings

If the LIFX bulb is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

1. Tap My Home Tap Things
2. Select the device
3. Tap the gear icon
4. Tap Edit Device
5. Tap Remove
6. Confirm removal (this cannot be undone)


Did this answer your question?

 
Google Home via IFTTT *

Google Home with LIFX via IFTTT Applets a walkthrough:

 
Integration via iPhone *

Please select the integration you are having trouble with

 
IFTTT (if this then that) on iPhone *

How to use IFTTT with LIFX:

1. Go to www.ifttt.com
2. Create an IFTTT account
3. Navigate to www.ifttt.com/lifx
4. Click on an Applet and turn it on

Or Create your own:

1. Go to www.ifttt.com
2. Log in to your IFTTT account
3. Click my Applets
4. Click "Create New"

Did this answer your question?

 
Nest Products on iPhone *

Which product do you have questions about?

 
Nest Protect on iPhone *

Sync your Nest Products:
1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Visual Alarms"
5. Toggle to "ON"
6. Pick your Nest Protect
7. Pick your Lights

Use your Nest Protect to:
Turn on and flash your LIFX lights red to warn you, then switch to full brightness to help you and your family exit safely.

Did this answer your question?

 
Nest Thermostat on iPhone *

The Nest Learning Thermostat can be used for Security, randomly turning lights on when you are "Away" and also to notify you during energy saving times as well as to Dim your lights to conserve energy while "Away".

Sync your Nest Products:
1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Light-Up Security"
5. Toggle to "ON"
6. Pick your Nest Thermostat
7. Pick your Lights

There are two other features with the Nest Learning Thermostat

1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Energy Savings"
5. Toggle to "ON"
6. Pick your Nest Thermostat
7. Pick your Lights

The above works for both "Dim Lights When Away" and "Energy Rush Hour"

Did this answer your question?

 
Nest Cam on iPhone *

The Nest Cam can be used for Security, turning lights on when motion is detected and also turning them off after activity is no longer present.

Sync your Nest Products:
1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Light-Up On Activity"
5. Toggle to "ON"
6. Pick your Nest Cam
7. Pick your Lights

The other feature can be found under, "Thoughtful Dimming"

1. Open the LIFX App
2. Scroll down to the bottom
3. Click Nest
4. Select "Thoughtful Dimming"
5. Toggle to "ON"
6. Pick your Nest Cam
7. Pick your Lights

Did this answer your question?

 
Samsung SmartThings on iPhone *

To use SmartThings with your LIFX bulbs, you will need LIFX bulbs, a SmartThings hub, and an account for both your LIFX app, and one for your SmartThings app.

Steps to get Samsung SmartThings set up:

1. In the SmartThings mobile app, tap Marketplace
2. Under the Things view, tap Light Bulbs
3. Select your LIFX Light
4. Tap Connect Now
5. Log in to your LIFX account and authorize SmartThings to access your bulb(s)
6. Check the box next to your device(s), then tap Done
7. Tap Done again
8. Your light bulb has been added to SmartThings!

How to control connected LIFX bulbs
After connecting your LIFX bulbs, you can manually control them from the Things view of the SmartThings mobile app:
1. Tap My Home Tap Things
2. Select the device

You can also automate your LIFX bulbs with Smart Lights.

1. Tap Marketplace
2. Tap SmartApps
3. Tap SmartThings Recommends
4. Tap Smart Lights by SmartThings
5. Tap New Lighting Automation
6. Configure your lighting automations as desired

How to remove an LIFX bulb from SmartThings

If the LIFX bulb is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

1. Tap My Home Tap Things
2. Select the device
3. Tap the gear icon
4. Tap Edit Device
5. Tap Remove
6. Confirm removal (this cannot be undone)


Did this answer your question?

 
What most closely describes what you're facing on Android *


 
My Lights aren't in my Network List on Android *

If your bulb is connected and controllable in your app, it's connected to your home Wi-Fi correctly, and will not broadcast it's own Wi-Fi network.

LIFX (A19 and BR30), LIFX + (A19 and BR30), Color 1000 (A19 and BR30), White 800 (A19) and White 900 (BR30)
1. Reset your light (turn it on/off 5 times)
2. Wait between 15 - 30 seconds
3. Open your Wi-Fi settings and look for the light's network name "LIFX...."

If the light does not appear:

4. Turn off the light for 5 seconds, then turn it back on
5. Wait 30 seconds
6. Turn your Wi-Fi on your device off then back on

LIFX Original (E26, E27, B22 and GU-10)
1. Reset your light (flick the switch on the side of the bulb)
2. Turn your Wi-Fi on your device off then back on
3. Wait 2 minutes and check your Wi-Fi network list

If the light does not appear:

4. Turn off the light for 3 seconds, then turn it back on
5. Wait 30 seconds
6. Turn your Wi-Fi on your device off then back on

Did this fix the problem?

 
My Lights don't stay connected to Wi-Fi on Android *

Most connectivity issues are related to Wi-Fi network congestion and setup.

Step-by-Step Guide: https://lifx.typeform.com/to/iQwkd8


Did this fix your problem?

 
My Strip is Flashing on Android *

Troubleshooting LIFX Z

1. Plug in each strip individually into the controller
2. Plug in strip into wall outlet
3. Add strips in accordance with chart below

In situations where you have two flashing strips, please remove flashing strip closest to the controller and try again.

Did this help fix your problem?

 
What most closely describes what you're facing on iPhone *


 
My Lights don't stay connected to Wi-Fi on iPhone *

Most connectivity issues are related to Wi-Fi network congestion and setup.

Step-by-Step Guide: https://lifx.typeform.com/to/iQwkd8

Did this fix your problem?

 
My Lights aren't in my Network List on iPhone *

If your bulb is connected and controllable in your app, it's connected to your home Wi-Fi correctly, and will not broadcast it's own Wi-Fi network.

LIFX (A19 and BR30), LIFX + (A19 and BR30), Color 1000 (A19 and BR30), White 800 (A19) and White 900 (BR30)
1. Reset your light (turn it on/off 5 times)
2. Wait between 15 - 30 seconds
3. Open your Wi-Fi settings and look for the light's network name "LIFX...."

If the light does not appear:

4. Turn off the light for 5 seconds, then turn it back on
5. Wait 30 seconds
6. Turn your Wi-Fi on your device off then back on

LIFX Original (E26, E27, B22 and GU-10)
1. Reset your light (flick the switch on the side of the bulb)
2. Turn your Wi-Fi on your device off then back on
3. Wait 2 minutes and check your Wi-Fi network list

If the light does not appear:

4. Turn off the light for 3 seconds, then turn it back on
5. Wait 30 seconds
6. Turn your Wi-Fi on your device off then back on

Did this fix the problem?

 
My Strip is Flashing on iPhone *

Troubleshooting LIFX Z

1. Plug in each strip individually into the controller
2. Plug in strip into wall outlet
3. Add strips in accordance with chart below

In situations where you have two flashing strips, please remove flashing strip closest to the controller and try again.

Did this help fix your problem?

 
So you have a broken light, no problem, we'll get you sorted. (Android)

 
 
So you have a broken light, no problem, we'll get you sorted. (iPhone)

 
 
Well, we've got two options for you... *

We built this to make things easier but if you didn't find your answer, then we're more than happy to grab some details from you.

 
Ticket Details

 
Name: *

 
Phone Number: *

A good number you can be reached on if need be.
 
Model of Phone *

example: Samsung Galaxy, iPhone 5s, Google Pixel, etc.
 
Type of Router *

Necessary when troubleshooting most problems
 
Lights this ticket relates to

Please select all the lights that apply:

 
Are the lights on a dimmer switch? *

If yes, what kind.
 
Number of LIFX lights with issues *

 
Total Number of LIFX lights owned *

 
Where did you purchase from? *

 
Tell us what's going on *

Specifics count here, the more information we have the quicker we can work to resolve your request.
 
You're all done, thanks for reaching out!

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